Kaseya Unified Backup – FAQ

What is the backup format? Can we export the backup image as VMDK?2020-04-14T06:49:07+08:00

The backups are stored in a proprietary format between the dedupe pool of data and the unique data for each asset. For restore we can instantly convert image-level backups to vmdk for VMware, vhdx for Hyper-v or qcow2 to boot on the appliances built in hypervisor. The restore process of creating the vm in the host and migrating the data back is automated.

What does backup deduplication mean?2020-04-14T06:52:08+08:00

Dedupe means we’re checking each block, or file depending on the backup job type, storing the hash in a DB and comparing all future blocks/file to see if there are duplicates. If there are, we will reference it in the DB and not store the duplicate data.

What will happen to the existing data on the box if there is a plan to upgrade the size of the box?2020-04-14T06:52:37+08:00

A new appliance will be sent to the customer and will simultaneously start backing up together with the smaller box. When the new appliance has “caught up” with all the backups that need to be performed, the old one will be returned. You will not be charged two subscriptions during this period.

If we are using tape, NAS, or 3rd party cloud instead of Unitrends cloud to store the replication offsite, at any time when we want to restore some backup points from those places, how can it be done? What is the process? Let’s say a disaster happens, how can we start a DR if the backups are replicated to those 3rd party location other than Unitrends cloud?2020-04-14T06:52:59+08:00

These non-Unitrends cloud locations are considered cold targets. With an existing Unitrends appliance, sort your recovery menu by cold targets. If restoring from cold targets with a new appliance, you’ll have to connect the appliance to the cold target, scan the media, then follow the same steps.

How can customers connect to Unitrends Cloud DR?2020-04-14T06:53:23+08:00

There are several options. If there’s existing infrastructure still in place, we can do an IPSEC site-to-site tunnel. If there’s no site or equipment to connect via a VPN tunnel, then we will provide an OpenVPN client executable that has the CAs embedded. Simply run the client on a client machine and it will connect to the assets running in the Unitrends cloud.

How many free DR tests are included?2020-04-14T06:53:46+08:00

One per year.

How do we seed data?2020-04-14T06:54:08+08:00

Seed drives have an associated cost. If you need this service, please contact your vendor. The price may change from time to time.

If data sizes increase during the 3 year contract beyond the capacity of the appliance, what happens?2020-04-14T11:18:34+08:00

If you are using a physical appliance, a new subscription for a larger appliance needs to be purchased with a new contract period. The old subscription can be stopped. Keep the old appliance until the local retention is caught up and then return it to your vendor.

Is the speed of restoration for KUB cloud subjected to Internet bandwidth?2020-04-14T11:06:53+08:00

The cloud restoration is subjected to the processing power of the cloud appliance. The Internet bandwidth will affect how fast can you reach the DR Site.

What is the scope of the KUB DRaaS service?2020-04-14T07:08:52+08:00

KUB follows the Unitrends Standard DRaaS scope. Refer here for the scope details.

Do I purchase KUB from Unitrends or Kaseya?2020-04-14T07:00:07+08:00

Unitrends is owned by Kaseya. You can purchase KUB solution only from Kaseya resellers.

Is the distributor able to access reseller and end-user data and account information?2020-04-14T07:00:30+08:00

No, we do not have access into end-users data and account information. We only have information which reseller purchased KUB solution.

Will KUB solution fit well for MSP that manage multiple SME and multiple endpoints with multiple OS environment?2020-04-14T07:00:54+08:00

Yes, KUB solution is built also for MSP for multi-tenant mode. You can apportion part of the KUB to a client with a fix size of storage.

What are the hardware specs?2020-04-14T11:05:38+08:00

This depends on sizing tiers. Please contact [email protected] for more info.

Are there any services that require an additional charge?2020-04-14T07:08:30+08:00
  1. VM’s running in the DR over 30 days will be charged at the prevailing rate. Please check with your vendor.
  2. Public IP for the DR is available at a fee.
Do I require Kaseya VSA for KUB to work?2020-04-14T11:08:06+08:00

No, KUB is a standalone backup appliance. Kaseya VSA is an additional feature to integrate and manage everything from one single pane of glass.

Where is KUB cloud Data Center located?2020-04-14T11:15:12+08:00

United States, Canada, Germany, the UK, and Australia. Their Data Center FAQ can be found here: Unitrends Cloud FAQs.