Kaseya VSA – FAQ

In Live Connect, if I need to ping a server, would it be visible to the end users that I am conducting a ping test?2020-04-14T02:51:23+08:00

No. Most functions executed in Live Connect are not visible to end users, unless the command is set to echo or be displayed.

Under Manage Procedures > Schedule. How do I cancel after clicking the submit button?2020-04-14T02:54:21+08:00

Just select the procedure again and click on the cancel button. Be mindful that you can only cancel a scheduled action before it is sent to the endpoint.

Can Kaseya revert the patches that have been deployed?2020-04-14T02:58:40+08:00

Yes it can by using the Agent Procedure tool to uninstall specific patches.

Can I remote in an end user’s PC without their knowledge?2020-04-14T03:04:06+08:00

You can do a silent remote and the end user will not be notified at all. However, if you start moving the mouse on the end user’s screen, the end user will be disrupted.

If the user/machine is under AD policy, will Kaseya overwrite its Kaseya Policy Management?2020-04-14T03:04:06+08:00

Kaseya Policy Management is not an AD policy management tool. It only manages Kaseya options which is the purpose of the Kaseya Policy Management.

Does Kaseya make use of Windows GPO or only Kaseya’s own scripts?2020-04-14T03:04:06+08:00

Kaseya does not manage the Windows GPO. You can however, use the Agent Procedure module to do that for machines that are not enrolled to an AD.

To reset password for local user accounts, do I need to restart the user’s PC or can the password be reset without restarting the PC?2020-04-14T03:04:55+08:00

You do not need to restart the machine. It works just like a net user reset password command.

Can Kaseya command can be interrupted by firewall or antivirus?2020-04-14T03:05:30+08:00

It is possible. Refer to these links to whitelist should you face issues with firewall and antivirus:
Anti-Virus Exclusions and Trusted Apps
Kaseya R95 System Requirements

How do I view which machines are on Windows 7 and Windows 10?2020-04-14T03:06:02+08:00

Every agent that is installed will have an audit of all the system information. This information can be accessed from the agent screen. You can also generate a report and have it scheduled.

Can I monitor my switch and firewall?2020-04-14T03:06:26+08:00

Yes, you can with Kaseya Network Monitor module which is already included in your VSA subscription.

Can I hide passwords from engineers?2020-04-14T03:07:14+08:00

By using Kaseya VSA together with IT Glue (an IT documentation tool), we can support a function called 1-Click Access. During a remote session, an engineer can click that button, and the password will be injected directly into the remote computer.

Can I set remote control permission for VSA Admins?2020-04-14T03:08:21+08:00

Yes, you can. You can do that via the Remote Control module. You can set user role policies or machine policies.

Can I uninstall any software via scripts?2020-04-14T04:30:14+08:00

Most MSI installed software have an uninstalled GUID string which can be utilised by agent procedures. At the same time, there are EXE softwares, which have their own uninstall parameters, that we can set agent procedures to utilise. For example, C:\program files\7zip -uninstall /Quiet.

Where are the screen recordings stored and what is the capacity storage?2020-04-14T04:30:53+08:00

Go to Screen Recordings, then select the machine you want.

For the cloud version, screen recordings are recorded on the Kaseya server. The limit is 1GB.

If you are using the on-premise version, it will be stored locally.

To access recordings, go to Manage Agent > Screen Recordings then select the machine you want.

If there is a system problem with a patch, can VSA roll back / recall a patch?2020-04-14T03:39:39+08:00

The so-called roll back can be done by uninstalling the patches via Agent Procedure. Most patches are MSI, so they will have an uninstalled GUID String which can be used in Agent Procedure.

Can the reset password feature work for Active Directory?2020-04-14T03:10:39+08:00

Yes. If you want to reset password for the domain admin, be sure to run the reset function on the Active Directory server.

Can we use 2FA with 2 different apps, just in case one is unreachable?2020-04-14T03:11:11+08:00

When you enrol 2FA into one device/one app, you can’t enrol it on another app. If you lose access to the app, another admin in Kaseya VSA can go to System > Server Management > Logon Policy and un-enrol your user from 2FA. Then you can re-enrol with another app.

Is VSA able to patch 3rd party software like Google Chrome, Firefox, etc?2020-04-14T04:31:38+08:00

Yes, under the Software Management module.

Can VSA send out video messages?2020-04-14T03:12:20+08:00

Pre-recorded video messages can be played using scripting.

Is there any port in the specific machine we need to turn on before we can use Remote Control or Live Connect?2020-04-14T03:12:40+08:00

Please refer to the network requirements here:
Kaseya R95 System Requirements

Do you offer technical training courses? Where can I learn more about agent procedure scripting?2020-04-14T03:13:04+08:00

We have a training and certification course called the Kaseya Administrator Training for VSA. For more information, email us at [email protected]

What is the minimum bandwidth required? Does it work over Streamyx ADSL 1Mbps?2020-04-14T03:20:15+08:00

Bandwidth requirements can vary widely, depending on the functions used. Remote desktop and file transfers can potentially consume large amounts of bandwidth, depending on screen resolution, complexity and file size.

What is the difference between the Live Connect and the Remote Control features?2020-04-14T03:30:26+08:00

Live Connect in an non-intrusive remote from the back end while Remote Control is a screen-sharing remote.

What is the installation file type that VSA supports to remote push applications to endpoint?2020-04-14T03:36:33+08:00

VSA supports both MSI and EXE installation file for application installation.

Can VSA be managed on mobile devices / Does this tool support MDM?2020-04-14T03:41:35+08:00

Kaseya VSA does not supports MDM at the moment.

What encryptions do Kaseya VSA use?2020-04-14T04:46:06+08:00

Agent communication uses AES-256 and Remote session is encrypted using TLS (Transport Layer Security).

To have a better understanding, you may refer here: Kaseya VSA Security & Compliance Overview.

How do I monitor the device bandwidth?2020-04-14T04:49:18+08:00

With the Kaseya Network Monitoring module, it will utilise a gateway machine to monitor device bandwidth based on Windows WMI, RPC and for Linux and other device, via SNMP.

If I uninstall/install programs, will it be shown on the user’s screen or run silently in the background?2020-04-14T03:47:42+08:00

You have the option to specify a silent switch in the agent procedure to uninstall programs silently in the background.

TeamViewer stops responding when I switch user during Windows logon, does VSA behave the same?2020-04-14T03:50:14+08:00

Kaseya Remote allows seamless machine user-switching, you can switch between Windows users and still maintain control of the remote session.

How can IT Admins access Kaseya VSA console? Is the console cloud-based?2020-04-14T04:48:12+08:00

Kaseya VSA has two hosting options: Cloud SAAS (which is hosted in Kaseya Cloud) and On-Premise (for SAAS). You will be given an account to login upon purchasing.

After setup for On-Premise, you can define the username to login.

Is VSA Lite only available on cloud only? What is the typical WAN Bandwidth requirement for an office with 200 machines?2020-04-14T03:55:49+08:00

If an agent is idle, it typically uses very little bandwidth as low as a few kilobytes or bytes to send a keep alive package. Hence, bandwidth requirements are dependent on what instructions you want the agents to execute. If bandwidth is of a concern, VSA allows you to set a distribution window to spread the load of agent instructions for execution.

Does installation of VSA agents require administrative credentials? What are the options available when deploying to a group of 500 machines in a short amount of time?2020-04-14T04:47:09+08:00

Agent installation works like how other software installation works, it will require admin access. If all machines are authenticated via Active Directory, VSA will be able to remote deploy via Active directory server. If all machines are workgroup based, you can use Kaseya Network Discovery, with the requirement of a centralised machine with full access to the network range and credentials of the remote computer you intend to install VSA Agent on.

Is Kaseya VSA an on-premise or cloud solution? From what standards does Kaseya VSA get machine patches vulnerabilities from?2020-04-14T03:58:52+08:00

Kaseya VSA is available for both on-premise and on the cloud. Kaseya VSA get machine vulnerability from Microsoft standards, it will scan the patches required that are applicable for that machine.

We normally deploy software via GPO that is controlled by the administrator, end users are not given administrative credentials to install any software. Can we deploy VSA agent to machines logged in as non-administrative users?2020-04-14T04:00:37+08:00

VSA Installer works like how other software installation works, if you are able to deploy via GPO to the endpoint that does not have admin rights, you can then put the VSA in to GPO and script it to deploy to all the endpoints.

If machines are under a Domain environment, you can deploy the agents via Active Directory to the endpoint silently and do not require the user to key in administrative credentials.

Can I have a mix of VSA and VSA Lite in the environment? E.g. some workstations deployed with VSA while others are with VSA Lite? What is the minimum Windows o/s supported?2020-04-14T04:52:38+08:00

The difference between VSA and VSA Lite is the functionality of the admin console, not the agent itself. In the full VSA Suite, you can define module permissions to other admin, for instance, a Junior IT Admin will only have remote access feature to all the machines, while a Senior IT Admin will have more module access such as patching and scripting to all the machines or selected group of machines. Minimum OS supported can be found here: Kaseya R95 System Requirements.

Is the notification sent from VSA triggered in real time or delayed notification? E.g. I would like administrators being notified immediately when there is another user who RDP in.2020-04-14T04:06:13+08:00

Alerts are “near real-time” as when the triggers hit based on sample interval, it will take some time for mail servers both sending and receiving ends to process the email turning it into an alert.

Can VSA support Linux server?2020-04-14T04:09:20+08:00

Linux agent only supports Intel-based machines. SuSE Linux Enterprise (10 & 11), Red Hat Enterprise Linux (5 & 6), Ubuntu (10.04 LTS, 12.04 LTS, and the two most recent non-Long Term Support versions), OpenSuSE 12, and CentOS (5 & 6) are fully supported.

Is the agent resource hungry?2020-04-14T04:41:31+08:00

Minimum agent requirement is 128 MB of RAM.

The agent minimum requirements are listed here: Kaseya R95 System Requirements.